You can have a really snazzy website and still leave a potential customer wondering, “Do you work with organisations like ours?” That’s why, when someone asks me whether their website needs FAQs, my answer is always yes. Whether you give them a page of their own is up to you.

If you want to create an FAQ page, start by thinking about what that person needs to know before they get in touch.

What is a FAQ page?

FAQ stands for “frequently asked questions”. An FAQ page is a crucial piece of website content that answers the questions, concerns and objections a potential client may have before they hit the contact button.

For a B2B buyer, that could mean, “Do you work with organisations of our size?”, “How long will this take?” or “What would you need from our team before you start?” These can sound like simple questions when you know your own business inside out. The person visiting your website doesn’t have that knowledge.

Quick answer: Why is blogging about Steve Jobs a waste of time Writing about Steve Jobs may attract attention, but it is unlikely to attract many of your ideal clients. The subject is broad, the reader’s intent is unclear, and it usually demonstrates Steve Jobs’ expertise rather than your own. For a business blog, more traffic is not automatically better. …

“Great to work with” is a nice thing to hear.

So is “highly recommended”, “brilliant session” or “fantastic”.

There is nothing wrong with any of that. It tells a potential client that you are probably decent people and that the experience of working with you was pleasant.

But it does not prove that buying from you was a good commercial decision.

That is the problem with a lot of testimonials on business websites. They reassure the reader, but only up to a point. They say the client liked you. They do not show what changed because of your work.

If you run a service business, consultancy, training company, coaching business or any organisation that trades in expertise, that distinction matters.

The buyer is not reading your testimonial for entertainment. They are trying to answer a fairly blunt question:

Will this work for us?

To help them answer that, your testimonials need to show the problem you solved, the outcome you helped create and the value that made the investment worthwhile.

Why names, job titles and headshots aren’t enough in the age of AI.

You know the page.

A neat grid of professionally taken headshots. Everyone photographed against the same background, smiling in roughly the same direction.

Under each photograph, there’s a name and an impressive-sounding job title.

But what does any of it tell a potential client?

Not much.

It confirms that these people work for the organisation. You might learn that one of them is a senior partner, another is a consultant and somebody else is Head of Something Important.

But you probably won’t learn what they think, which problems they solve, what they’re like to work with or how they could help you.

It’s little more than a staff poster.

And in a world where people increasingly use search engines and generative AI to find answers to very specific questions, that’s looking badly out of date.

Your consultancy website can look perfectly respectable and still do very little.

Nice logo. Smart colours. Professional photographs. A sentence somewhere about transformation, performance or unlocking potential.

All fine.

But does it help a potential client find you, understand what you do, trust your expertise and take a sensible next step?

That is the job. Not to sit there looking polished. Not to behave like an online brochure. To help the right person think, “Yes, this is the sort of help we need.”

So why doesn’t that happen?

Here are ten common reasons.

Are you having trouble getting people to listen to your podcast?

Maybe you have published a few episodes, shared them on social media, told your friends, added the show to the main podcast apps and still feel as though you are shouting into a very well-upholstered void.

If that sounds familiar, you are not alone.

Making a good podcast does not automatically mean people will find it. That is one of the most frustrating parts of podcasting. You can put time, money and thought into the recording, editing, guest booking and production, then publish the episode and watch it disappear into a very crowded world of audio, video, newsletters, YouTube channels, social feeds and competing podcasts.

This is often where podcasters start to lose heart. Low listener numbers can be disheartening, especially when you know the show is useful, interesting or entertaining. The problem is not always the quality of the podcast. Quite often, the problem is discovery.

People cannot listen to an episode they never find.

One of the podcasts I produce is called My Garden Podcast. Gardening may not be your thing, but it is a useful example because it shows the problem clearly. Someone might be looking for advice about growing tomatoes, planting carrots or looking after blueberries. They may not know the name of the podcast. They may not even know they want a podcast yet. They are simply looking for help.

That is where podcast discovery gets interesting.

The job is not only to tell people your podcast exists. The job is to make sure useful episodes can be found by people who are already looking for the subject you are talking about.

How do I stop guessing what to blog about and choose topics based on customer intent?

Why we had to get more deliberate about blog topics.

At Bit Famous, we create a lot of content.

As a training, coaching, and speaking business, we have no shortage of topics to write about: leadership, communication, workplace confidence, personal impact and difficult conversations.

The problem is not finding ideas. The problem is choosing the right ones.

In the past, like many knowledge-led businesses, we would opt to write something that felt interesting and roughly connected to our work. A business story. A leadership lesson. A trend. A useful observation from something we had seen or read.

And there is nothing wrong with interesting ideas. But interesting ideas do not attract customers.

What we’ve learned is that we are not writing for everyone. We are trying to reach people who look like clients, senior leaders, HR and L&D professionals who might need help with the kind of work we actually do.

So the question cannot just be:

“Is this a good business blog idea?”

It has to be:

“Would someone who looks like our customer search for this because they have a problem we can help solve?”

That is a very different test.

It forces you to think about the reader first. Who are they? What are they dealing with? What are they trying to fix, improve or understand? And why would they turn to Google for help?

That is where many business blogs go wrong. They start with the writer’s interest, not the customer’s intent.

For a knowledge-led business, that matters. You do not need thousands of casual readers. You need the right people to find you when they are looking for useful help.

That is why we had to stop guessing what to blog about and start choosing topics more deliberately.

Why do potential customers read my blog but not contact me?

Potential clients can read your blog, find it useful and still do absolutely nothing.

It’s frustrating, but it’s true.

Readers might agree with every word, recognise the problem, and even think, “Yes, this is exactly what’s happening in our organisation.”

Then they close the tab and get on with their day.

That doesn’t always mean your blog has failed. Sometimes, readers are simply not ready. They might be at the thinking stage, gathering ideas, or needing to talk to colleagues before acting. The problem may need to become more urgent first.

But sometimes the issue is much simpler.

You haven’t told them what to do next.

This happens often. A business writes a genuinely helpful article but leaves the reader stranded at the end—no obvious next step, no clear invitation, and no simple way to say, “Yes, this is something we’re dealing with. Can we talk?”

That is a missed opportunity.

If someone lands on your blog searching for help with a specific issue, make the next step feel natural and obvious.

At Bit Famous, for example, someone might read a blog about why leaders struggle to make their messages land, recognise the problem, and see it happening in their own organisation. At that point, the page shouldn’t just end with a polite full stop.

So, audit your website and blog. Ask yourself:

Is there a clear next step on the page?
Is the call to action relevant to the topic?
Does the page explain what happens if they get in touch?
Is the enquiry route easy to find?
Does the page give them enough confidence to press send?

Building confidence matters.

Should I use Substack for my business blog? Why it could be a terrible idea for consultants, executive coaches, speakers and business authors.

Substack has become one of those platforms that seems to be everywhere.

Journalists use it. Creators use it. Founders use it. People casually drop phrases like “I wrote about this on my Substack” as though they’ve just stepped out of a Soho House breakfast meeting wearing expensive trainers and holding a very small coffee.

And to be fair, there is a reason for the buzz.

Substack is quick, simple and easy to set up. It gives writers a ready-made way to publish articles, build an email list and charge readers for subscriptions. For some creators and journalists, it has become a genuine income stream.

So, is it useful?

Yes. Absolutely.

But is it the right blogging tool for every small business owner, founder, solopreneur, author, speaker or coach?

I don’t think it is.

That is especially true if you run a knowledge-led business and your real aim is not to collect small monthly payments from individual subscribers, but to build authority, credibility and enquiries for higher-value work.

If you are a consultant, coach, trainer, speaker or business book author, your content is not just content. It is part of your reputation. It helps people understand what you know, how you think and whether they trust you enough to take the next step.

That means the place you publish it matters.

Because when you write on Substack, you are building content on Substack.

When you write on your own website, you are building an asset you own.

That difference may sound technical, but it is important. Your blog should not just be somewhere your ideas go to sit nicely in public. It should work hard for your business. It should help people find you, understand you, trust you and eventually enquire.

For some people, Substack is a great option.

For many knowledge-led businesses, I think your own website is the better home for your best ideas.